Privacy Policy

Effective Date: January 1, 2025

At Water Damage Pros Washington, we respect your privacy. This policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple because we want you to feel confident reaching out when you need water damage help.

Information We Collect

When you contact us, we collect the details you give us: your name, phone number, email address, property address, and a description of your water damage issue. If you call, we may note the best time to reach you and what you're dealing with.

We also collect basic technical information automatically when you visit our site, such as your IP address, browser type, device type, pages you view, and how you found us. This helps us understand what's working and improve your experience.

How We Use Information

We use your contact details to respond to your request, schedule a visit, and follow up on the work we do. If you ask us to, we'll send you updates or reminders about your service.

We use technical data to keep our website running smoothly, see which pages are helpful, and make it easier for people to find us when they have a water emergency. We don't sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and understand how visitors use our site. Cookies are small files stored on your device that help us improve your experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well, but you can still call us at (855) 516-3683.

Analytics and Third-Party Tools

We use third-party analytics services, like Google Analytics, to see how people find and use our website. These tools collect anonymous data such as page views, time on site, and general location. They don't identify you personally.

We may also use third-party tools for scheduling, customer communication, or advertising. These providers have their own privacy policies, and we encourage you to review them if you have questions.

Data Sharing and Disclosure

We share your information only when it's needed to help you. That means with our technicians, subcontractors, or partners who assist with your water damage service, and only the details they need to do the job.

We may also share information if the law requires it, to protect our rights or safety, or during a business transfer like a merger or sale. We never sell your personal information.

Data Retention

We keep your information for as long as we need it to provide services, meet legal and accounting requirements, and resolve any issues. When it's no longer needed, we securely delete or anonymize it.

If you want us to delete your information sooner, contact us and we'll do our best to honor your request, as long as we're not required to keep it by law.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage, limited access for our team, and safe handling of any payment details.

No method of transmission or storage is 100% secure, but we work hard to keep your data safe. If you have concerns, please reach out to us.

User Rights

You have the right to ask what personal information we have about you, to correct it if it's wrong, and to request that we delete it. You can also opt out of marketing messages at any time.

To exercise any of these rights, contact us using the details below. We'll respond promptly and help you however we can.

Children's Privacy

Our services are meant for adults. We don't knowingly collect information from children under 13. If you believe a child has given us personal information, please contact us and we'll remove it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll post the new version on this page with a new effective date. We encourage you to review it periodically.

If we make significant changes, we'll make it clear on our website or reach out directly if we have your contact information.

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